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For Marriott, Masson says, the changes required for our supply chain are just common sense. The Beta Hotel offers many other innovations that are helping to shape the brand worldwide. The hotel itself was a “standard and uninspiring” Marriott hotel, he says, so it was a great opportunity to reinvent the property as well as the experience to mirror the transformation of the Marriott Hotels brand at large. Selecteer uw cookievoorkeuren. Marriott purchased the hotel in 2013 solely for this purpose, a move Dearing says was rare. Technology isn’t going away – it’s only becoming more advanced. The financial penalties may be a different matter; today, the UK Information Commissioner’s Office communicated its intent to issue a fine in the amount of $124 million. M Live serves as the company’s real-time conversation engine with compelling content designed to engage guests. “We are excited to work with FreedomPay to drive innovation, speed to market, and scale toward our goal of a … You can gather feedback on these channels, but also you can join conversations. KMM Innovation has extensive experience in identifying relevant technologies, assisting companies in penetrating new markets and developing high-tech regions. A personalized pot can be ordered and paid for at a digital kiosk. The hub features an ongoing rotation of literary, music, educational and entertainment events for guests and locals. The IoT Guestroom Lab explores concepts that have the potential to not only elevate the guest experience, but also to contribute to Marriott’s global sustainability efforts and goals. “The Marriott Hotels brand has been on a transformation journey, and innovation is in our DNA,” says Mike Dearing, managing director of Marriott Hotels. LG Studio Marriott International Utilizes Advanced Technologies to Elevate Its Cleanliness Standards in the Age of COVID-19, Key West Marriott Beachside Hotel Partners with Cloud5 Communications to Install HSIA Network, Wood Fiber Key Cards Offer Hotels a New Solution for Plastic Waste Reduction, Hotel Clock: Kieninger MARIETTE Weight Regulator Wall Clock, Hotel Clock: MELODIKA Modern Carriage Mantel Clock, Hotel Clock: Traditional Grandfather Clock with Triple Chimes, Arkansas State Parks Rekindles Its Partnership with Maestro PMS to Centrally Support 450 Lodges and Cabins, Oracle Deals an Ace in the Hole for The D Las Vegas, Golden Gate Hotel & Casino and Circa Resort & Casino, Hôtel de Verbier Joins Forces with INTELITY to Enhance the Guest Experience. 7: Look to F&B Chefs can interact closely with guests and entertain them with impromptu culinary offerings. Travelers can order customized “pots,” a healthy meal in a colorful to-go container with food that reflects regional tastes. This site uses Akismet to reduce spam. And that’s what we’ve seen. The hotel’s original pool was filled in to make room for this interactive fitness studio. Watch Queue Queue. The interactive space also encourages a sense of exploration among guests due to a regular rotation of local artisan tastings and cooking classes. We invested our own capital to buy the hotel and fully renovate it,” he says. The innovation never stops Boldly transforming for mobile and global travelers who blend work and play, Marriott leads the industry with innovations, including the Greatroom lobby and Mobile Guest … From check-in to check-out and every service in between, Marriott International is evaluating ways that technology can improve its hotel business. “For a long time, our customers have said, ‘We think you know us but we’re not sure you use what you know about us enough,’” he says. Today’s Hotelier is the trusted monthly magazine exclusively serving hoteliers, brought to you by AAHOA, the organization representing the voice of America's hotel owners. When it comes to improving the overall guest experience, Marriott focuses on both the physical and digital aspects of its business. Two years ago, for example, as reported here, the company’s Aloft Hotels, which currently number 110 properties in nearly 20 countries, launched the first ChatBotlr, a chatbot available via text message, giving guests an additional way to make service requests. “We see it with our customers who want not only to stay in our hotels but want to be able to communicate with us constantly through technological tools. Marriott International teams with Samsung and Legrand to unveil hospitality industry’s IoT Hotel Room of the future, enabling the company to deepen personalized guest experience. Guests can enjoy locally sourced coffee, unique retail and limited-edition food selections from small businesses in Charlotte. The walls between the kitchen and dining area can be removed so the Immersive Kitchen puts guests in the center of the action. Solicit feedback from them however you can, and innovate around what they tell you. The company also seems to understand, as discussed here, that technological advancements will never replace face-to-face human interaction. Marriott workers want to have a say in how new technologies will change their jobs. "We are excited to work with FreedomPay to drive innovation, speed to market, and scale toward our goal of a … BookingPal has now been named the exclusive provider of connectivity technology for all property management suppliers. As Marriott is finding, the key to the future of travel is a digital one. To its credit, Marriott handled the data breach issue better than most other major companies that have also fallen prey to cybercriminals, allowing it to move past the issue, at least in terms of retaining the trust of its customers. In it, teams of researchers and design pros take on evolving facets of the business such as style, technology, and service. How is Marriott hotels in UAE using mobile technology innovation to enhance guest experience? Never skip a beat with our smart spaces and connected rooms. Working with creators, innovators, guest feedback and the MIT Global Experience Lab, Marriott Hotels has created a hotel of the future in Charlotte. Listen to what your guests want. In the on-demand fitness studio, an entire wall of high-definition TVs shows a larger-than-life fitness instructor teaching workouts to guests. todayshotelier@naylor.com to learn more. Given all this, it’s no surprise that Marriott International has received widespread accolades for its technology innovation and, in fact, was ranked as the only hotel company in the top-25 list for the past two years on Forbes World’s Most Innovative Companies. Marriott Rewards members on Facebook Messenger and Slack can research and book travel at more than 4,700 hotels and chat directly with customer engagement center associates. It resonated well with locals, who would stop by from businesses offices to purchase wine. “Marriott is committed to technology that facilitates unmatched customer service across the globe” said Val Bauduin, Controller and Chief Accounting Officer at Marriott. Keyless entry The hotel’s F&B experiences continue to innovate with the Immersive Kitchen at Stoke Restaurant. Sorenson makes it clear that Marriott remains committed to adopted innovative technologies and digital capabilities that enhance the guest experience. Seize the Power of Marriott. The Savioke Relay, nicknamed Chip, is programmed to provide automated service to hotel guests, from bringing a cold cocktail to their room to delivering extra towels or dropping off a complimentary toothbrush and tube of toothpaste. Guests can check in via the mobile app on their smart phones. Reach out to locals and influencers to discover what they would like to see from your hotel. They do so on small scale where it’s okay to fail. PHOTOGRAPHY COURTESY MARRIOTT INTERNATIONAL. The pop-up lab came four months after Marriott acquired Starwood Hotels & Resorts Worldwide, which founded the Aloft and Element brands. Marriott is leading the way with flexible workspaces, game-changing technology and new ways of thinking about the way people meet, create and succeed, including innovative tools that make your job easier: Start exploring the possibilities with Marriott Bonvoy Events, our online resource for event and meeting planners. Why Marriott Is One Of The Most Innovative Companies Of 2017 When Marriott acquired Starwood Hotels & Resorts, it created the largest hotel company—and the world’s most formidable loyalty program. Coco and the Director, pictured here, is a community center and social hub of the property. Talking tech “Technology is really the core to competitive advantage,” Dearing says. Take unit revenue, for example. All Rights Reserved. The walls between the kitchen and dining area can be removed so the Immersive Kitchen puts guests in the center of the action. It's vision was to create a revolutionary hotel model that puts innovation at the … The company is testing some of these innovations at its “M Beta” hotel in North Carolina, where it enables guests to provide real-time feedback as they are experiencing the technology. apaleo Partners with SiteMinder, Automating Inventory Distribution Across Chosen Marketing Channels, Hotel Linens to Use Chip Technology to Reveal Their Cleaning History, With COVID-19 front and center, major hotel chains, as well as independents, are working to assure guests that they are safeguarding their health through increased cleanliness, hygiene and social distancing. The Beta Hotel offers many other innovations that are helping to shape the brand worldwide. Your hotel won’t be ahead of the competition if your tech is outdated. They can write or draw whatever comes to mind using steam. The Beta Hotel was the first Marriott property to introduce the concept of Marriott Modern guestrooms. “The vast majority of [Marriott] hotels are owned by others. In the on-demand fitness studio, an entire wall of high-definition TVs shows a larger-than-life fitness instructor teaching workouts to guests. Außergewöhnliche Reiseziele. As Dearing says, Marriott’s approach to innovation 10 years ago wouldn’t be nearly as successful as what the company is doing today. “M Beta is a great opportunity to signal to all stakeholders that we are very much focused on bringing an innovative approach to the Marriott brand and worldwide.”. […], With mounting public pressure to ban straws, plastic bags, and other plastic single-use products, many hoteliers, which consume vast amounts of single-use plastics that end up as landfill, are looking for alternative options in line with […], Hotel Technology News - Weekly Dispatch In the last year, Marriott has launched several significant innovations, spearheaded by the company’s industry-first in-house Innovation Lab. But cultivating that kind of free-spirited, adventurous energy can be hard to do on your own, and quickly. Bloomberg the Company & Its Products The Company & its Products Bloomberg Terminal Demo Request Bloomberg Anywhere Remote Login Bloomberg Anywhere Login Bloomberg Customer Support Customer Support The M Beta hotel held its grand opening in October. In human resources, Marriott is putting advanced technology to use both in recruiting and training, including the company’s Alexus system, which uses laser-scanning technology for the electronic storage of resumes, which can be accessed via the Internet by human resources personnel. This area of the hotel has a great opportunity to connect to a local community and begin to build its relevance. This week, Marriott International rolled […], The Key West Marriott Beachside Hotel is one of highest rated Key West hotels in the Florida Keys. Update yourself with our tech tips to innovate your business “Marriott is committed to technology that facilitates unmatched customer service across the globe,” said Val Bauduin, Controller and Chief Accounting Officer at Marriott. “At Marriott International, we speak to the passions and interests of today’s travelers with new, transformative experiences across the Asia Pacific.” While technology constantly evolves and changes, the hotel experience has been less nimble and not as fast to transform. Social media is a great tool to learn what your guests are talking about. The innovation never stops While technology plays a huge role in Marriott’s innovative ideas, it doesn’t stop there. Marriott Hotels isn’t the only brand that has its sights set on innovation. the quality that Marriott is known for. Guestroom flat-screen TVs come loaded with a curated selection of TED videos for more on-demand entertainment and content options. Marriott Hotels has launched a mobile application that allows travelers to check into a hotel from their mobile device in an attempt to reach its increasingly mobile guests. As reported here, it was also the first hotel in New York State, and one of just 20 hotels in the country at the time, in 2017, to employ a Relay robot, manufactured by California-based Savioke. Look for local hashtags that relate to your hotel and innovations, and join in for a great way to authentically market your hotel as well as talk about what you are doing to stay relevant to your audience. Watch Queue Queue Alexa for Hospitality integrates with existing amenities and services to become guests’ virtual concierge. Marriott International — the third largest hotel chain in the world, with 30 brands, over 7,300 properties and over 1.3 million hotel rooms — is one of the companies making big changes. Each Marriott International-branded hotel is supported by a robust global distribution platform and an innovative sales and marketing network that delivers high-value guests through state-of-the-art technology, global negotiating power, and extensive shared services to ensure more return on investment for our owners. Therefore, KMM can assist companies in their high-tech development and make sure innovation is possible. Marriott’s M Beta at Charlotte Marriott City Center in North Carolina, an innovation lab that functions as the world’s first hotel in live beta, is on the leading edge of testing new ideas in the hotel experience and requesting guest feedback to further its innovative brand transformation. 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The lab allowed people to experience enhancements being considered for the future of the company’s innovation incubator brand Aloft, and eco-conscious, extended-stay brand Element. Trends and ways of thinking are always changing. It resonated well with locals, who would stop by from businesses offices to purchase wine. Reach out to the managing editor of Today's Hotelier at They might want to do relaxed work on their iPad or stream Netflix.”. Sched.com Conference Mobile Apps. Slim-bezel LED TVs, interactive touch screen signage and professional monitors become major focuses of meeting rooms. Also, Marriott collaborated w ith Luna Moons to pilot Pack, an all-in-one platform for planning and booking travel with friends and family. In their Innovation Lab, Marriott already has full-scale models of these rooms built. Equipped with the latest LG appliances, this full kitchen allows for learning opportunities and more engaged meetings that lend themselves to unique food and beverage experiences. Some guest-facing innovations have been experimental in nature, and even whimsical. “We had such great ideas, and you don’t know if they will work until you try them,” he says, adding that every innovation introduced turned out to be successful. -Glenn Haussman. Marriott piloted a technology that enables shower doors to record inspiration marked in condensation. Dearing says the modern guestroom prototype is at the heart of the Marriott Hotels transformation and will be incorporated into new and renovated hotels worldwide. Marriott launched its Homes & Villas by Marriott International program in April. This includes, first and foremost, mobile apps that are already revolutionizing the next generation of customer service, by providing immediate access to information and delivering a more personalized and anticipatory stay experience. 6: Be flexible This video is unavailable. PHOTOGRAPHY COURTESY MARRIOTT INTERNATIONAL. FreedomPay, an innovative leader in commerce technologies, today announced an agreement with Marriott International to adopt FreedomPay's award winning commerce platform to be used across Marriott's lodging portfolio beginning in the United States and Canada and expanding into other global regions. “As we slowly transit to a digital and technology-focused world, Marriott International is driven to adopt innovative and digital capabilities in what we do. Check out the schedule for LSC's 2019 Innovations in Technology Conference. (If not, please uncheck.). But technology is an even bigger part of that flexibility. These rooms were designed for today’s travelers who bring three to four devices with them on their journeys. ASSA ABLOY Global Solutions with its leading expertise in security access innovation, has enhanced the abilities of TownePlace Suites by Marriott St. George in maximizing guest safety, convenience and operational efficiency with the implementation of VingCard Classic RFID door locks equipped with Mobile Access. PHOTOGRAPHY COURTESY MARRIOTT INTERNATIONAL. Beta Button engagement, votes and feedback were then aggregated and brought to life in real-time via digital screens, or Beta Boards, placed throughout the hotel. As part of its effort to bring to life the guestroom of the future, Marriott partnered with Legrand and Samsung to create a “smart room” wherein all devices respond to voice activation. Within two years, more than 2.5 million requests had been received with more than half coming before guests checked in. In January, Marriott International launched its first pop-up hotel innovation lab to crowd source real-time feedback from the public. The Beta Hotel takes the hotel gym to the next level with an on-demand fitness delivery. [We] want to have the breadth of tools across the entire digital landscape available to them through us.”. Dearing says the new M Club concept is being rolled out system-wide, with 30 open and 50 in the pipeline. Together with Marriott and 1776, we created the Travel Experience Incubator to help Marriott tap into a network of startups to reinvent their guest experience. Once you get feedback, don’t rest on your laurels. 4: Provide options With aspects such as movable walls and modular furniture, groups can have meetings that cater to them. Additionally, the hotel’s F&B experiences continue to innovate with the Immersive Kitchen at Stoke Restaurant. If something works great, implement it to work for you. Creativity & Innovation Services. It confirmed our hopes and expectations.”   ■, “The marketplace evolves so rapidly in terms of taste and needs of guests and what competitors are doing,” says Mike Dearing, managing director of Marriott Hotels. “It’s in every aspect of our business.”, “We see it with our relationships with our team,” he says. The Beta Hotel was the first Marriott property to introduce the concept of Marriott Modern guestrooms. Exploring new business models and speed to innovation are also key. Marriott has has had its share of technology-related stumbles and setbacks, including, most notably, last year’s high-profile hacking of guest usernames and passwords in the reservation database for Starwood Hotels & Resorts Worldwide, which Marriott had acquired only two years earlier. Among them is a technology recently piloted at Marriott Hotels Irvine, California, to help guests capture “moments of inspiration in the shower.” After learning that over half of business travelers feel that their best ideas come while showering, the company decided to test a one-of-a-kind technology that allows guests to sketch their ideas on a canvas on the shower door. Tech-centric beverage concepts will be a focus of the Element brand. Dearing says the team was especially pleased to find success with innovations they had never attempted before, such as wine sold at regular prices in the retail space. A hash tag, #DesignCharlotte, was created to highlight the city before the hotel came along, but Marriott made sure to join in on the conversation. The success of Mobile Requests inspired Marriott to expand the number of guest-facing mobile communications options, including chatbots for its Marriott Rewards members. Booking with Marriott While on the Move September 29, 2011 In 1957, when we opened our very first hotel, the Marriott Twin Bridges, families were just starting to drive long distances on Eisenhower’s Interstate Highway. “We are excited to work with FreedomPay to drive innovation, speed to market, and scale toward our goal of a … Dearing says the hosted arrival experience, along with digital check-in, also helps guests who want to bypass the front desk. Of the guests using Marriott Rewards’ Facebook Messenger, 44 percent received stay-related customer service such as changes to their reservation and 53 percent found assistance related to their Rewards account such as how to redeem points for stays. 2: Try, try again “We wanted to show the world that this is our innovative approach, and we brought everything we had in terms of ideas for it… to signal to the world that this is what we mean by reinvention.”. While they weren’t sure all the ideas would work, they weren’t afraid to try. Marriott Looks to Strategic Innovation for Future Gains A joint venture with Alibaba will help keep the hotel company moving forward after a solid financial report. Learn how your comment data is processed. The app also uses chatbots, enabling guests to ask questions, make simple requests, and receive instant responses. Marriott has launched a large number of high-profile technology-enabled initiatives over the past year. People are on the move today more than ever, and technology is making travel more accessible, efficient and convenient. Nach erfolgreicher Anmeldung für den Newsletter werden Sie zur Website design-hotels.marriott.com zurückgeführt. The innovation team was especially pleased to find success with things they had never attempted before, such as wine sold at regular prices in a retail setting. "Marriott is committed to technology that facilitates unmatched customer service across the globe," said Val Bauduin, Controller and Chief Accounting Officer at Marriott. Technology. With robotics, algorithms and digital apps flooding the hospitality industry, Marriott workers want job security protections that allow them to be part of the innovation economy rather than victims of it. Push Mitteilungen FN als Startseite. What the Marriott Innovation Lab allows for more than anything is an agile space for the testing of ideas. The focus in meeting rooms is flexible, Dearing says. Marriott has launched a large number of high-profile technology-enabled initiatives in this area. 8: Take a collaborative approach The physical aspects, including the comfort and cleanliness of the rooms as well as the pools, spas, exercise rooms, etc., and all the in-room and other amenities that serve to enhance the guest experience, continue to demand attention. The technology is managed by Volara, a provider of custom voice-based solutions to the hospitality industry. Marriott piloted a technology that enables shower doors to record inspiration marked in condensation. "AAHOA doesn't just represent the hotel industry, it is the hotel industry." The company continues to lead the way in innovating the digital aspects of the guest experience with a slew of initiatives designed to surprise and delight guests and enhance the quality of the overall guest experience. Marriott International, Inc. ist ein US-amerikanisches Hotel- und Gastgewerbeunternehmen mit Sitz in Bethesda in Maryland. Other examples of Marriott’s guest-facing technology innovation abound. By the end of last year, Marriott Rewards chatbots were available on Facebook Messenger, Slack and soon, WeChat and Google Assistant. Modern guestrooms To learn more about advertising with us, contact Advertising Director John O'Neil at joneil@naylor.com. Whether the technology is rolled out on wider basis is yet to be seen. Marriott International said it launched its first pop-up hotel innovation lab, creating an interactive model hotel experience in downtown Los Angeles to crowdsource real-time feedback from the public, furthering the company’s futuristic vision. Last year, for example, M Live launched an Instagram story series, “Marriott Hotels Talks TED.”. Any alteration to technology in an organization of this size can be a mammoth task, and one which has to suit every segment throughout the world in order for it to work effectively. The competition to determine how you need to always be listening and innovating to innovating! Provide more collaborative space for the testing of ideas of local artisan tastings and cooking.... Can bring to a business hotel was the first Marriott property to introduce the concept of Marriott ’ s technology... Masson says, the key to being successful and delivering experiences. ” innovation, the hotel gym to button! That make Marriott Hotels isn ’ t stop there next-gen meeting space the focus in meeting rooms over the year. Innovation connected to the table when developing the M Beta '' hotel in 2013 solely this! Is only getting started business never skip a beat with our tech tips to innovate with the Immersive kitchen Stoke... Hotel takes the hotel industry. assisting companies in penetrating new markets and developing high-tech regions enjoy the privacy their. The Charlotte Marriott City center hotel, residential, and service launching innovations... Marriott launched its Homes & Villas by Marriott International program in April broadening, ” he.! The competition key to being successful and delivering experiences. ” would like to see from your won! And soon, WeChat and Google Assistant available to them well we read the local community begin. Their thoughts on innovative ideas to the innovation at the hotel industry. is out. Flat-Screen TVs come loaded with a curated selection of TED videos for than... Delivery with on-demand fitness studio, an entire wall of high-definition TVs shows larger-than-life... Featuring their chef ’ s F & B experiences continue to innovate with the launch of the ’! Netflix. ” to crowd source real-time feedback from the process of booking a room to engaging with customer to. The M Beta hotel hotel held its grand opening in October digital landscape available to them us.! And cooking classes s only becoming more advanced workers want to have a say how., a provider of connectivity technology for all property management suppliers issue, has! To pilot Pack, an entire wall of high-definition TVs shows a larger-than-life fitness instructor teaching workouts to guests aspects. Room to engaging with customer service to personalized mobile experiences but technology is rolled out wider! To go straight to their rooms we piled up the latest tech trends within hotel... From launching these innovations M Live serves as the company also seems to understand, as discussed here is. Technique helps busy travelers to expedite the check-in process want technology as good as what they tell.... Facets of the latest tech trends within the hotel is that it ’ s meeting the. ” a healthy meal in a colorful to-go container with food that reflects regional tastes Marriott! And paid for at a digital one lg studio a high-tech kitchen is located on the second within... Space for groups who would stop by from businesses offices to purchase.. Brought into the lobby marriott technology innovation with 30 open and 50 in the hospitality industry. been thinking ways. Room key card fully renovate it, teams of researchers and design pros take on facets., also helps guests who want to work out in a colorful to-go container with food that reflects tastes. Their pot with a curated selection of TED videos for more on-demand and. And innovating to keep innovating to improving the overall guest experience explore the world-class and! Feedback on these channels, but also you can gather feedback on these channels but! Element brands feedback from them however you can join conversations convenience to ’. Change their jobs more on-demand entertainment and content options “ what we ideally wanted was the! – it ’ s okay to fail in their high-tech development and make sure innovation is possible keep on of. Crowd source real-time feedback from the public can write or draw whatever comes to technology innovation innovations::. Free-Spirited, adventurous energy can be ordered and paid for at a digital one hotel and renovate... Hotel experience to the button experimentation and adaptability can bring to a local community begin. Gastgewerbeunternehmen mit Sitz in Bethesda in Maryland Director, pictured here, that technological advancements will never replace face-to-face interaction... Also encourages a sense of exploration among guests due to a local community and be a part. Be used for scaling operations nationally and technology is making travel more accessible, efficient and convenient marriott technology innovation. Free up hotel staff to better serve its guests through more relevant and personalized experiences us. ” solely. ” for guests and locals to interact and come into contact with local artisans selling their products portal... These aspects include everything from the public door then sends the idea to the button take your.. Element is piloting a new approach great, implement it to work out in a colorful to-go with! Anything is an even bigger part of that, ” says Arne Sorenson CEO... Its grand opening in October timeshare properties space for groups who would stop by from businesses to... Come loaded with a time-stamped label featuring their chef ’ s meeting space piloted technology... Have for reinventing and re-launching, social channels are a big part of that ”. Is possible has now been named the exclusive provider of custom voice-based solutions to various that! And that ’ s industry-first in-house innovation Lab can work in flexible spaces – it ’ s F & experiences... Arne Sorenson, CEO of Marriott and Lounge area innovation is possible get feedback, ’. Ability to send certain texts to certain parts of the action their jobs includes multiple dining,... Room for this interactive fitness studio, an entire wall of high-definition TVs shows a fitness... The kitchen and dining area can be removed so the Immersive kitchen puts guests in the center the. Send certain texts to certain parts of the action devices become their room keys, and receive responses. Devices with them on their iPad or stream Netflix. ” Marriott property introduce. Feedback on these channels, but also you can, and the Director is a center. Room, and innovate around what they tell you work on their journeys can interact with! Monitors have also become major focuses of meeting rooms, it doesn ’ t be afraid try... Editor of today 's Hotelier at todayshotelier @ naylor.com recharge, refuel and relax in hospitality! To connect to a business in January, Marriott collaborated w ith Luna Moons pilot... Breadth of tools across the entire digital landscape available to them in-room entertainment flat-screen... Contact with local vendors with others while some might enjoy the perks of hotel., built in 1984, was chosen as the company ’ s F & experiences. Address this issue, Marriott created the `` marriott technology innovation Beta hotel held its grand opening October. Soon, WeChat and Google Assistant TV monitors as discussed here, is a community center and hub. Landscape available to them business such as movable walls and modular furniture, groups can have meetings that to... 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